Frequently Asked Questions (FAQ)

1. What types of products do you offer?

At Gazelle Sneakers, we offer a wide range of high-quality sneakers, with a focus on the iconic Gazelle design. Our collection includes various colors and materials, all selected with care to provide you with the best in footwear fashion.

2. Where do you ship your products?

We currently ship only within France. We are committed to providing a smooth shopping experience and delivering your orders promptly.

3. What is the delivery time?

We offer two delivery options:

  • Standard Delivery: 7 to 15 business days.
  • Express Delivery: For €15, your order will be delivered within 3 to 7 business days.

4. How can I track my order?

Once your order has been shipped, you will receive an email notification with a tracking number. You can also check the status of your order by visiting our website and clicking on "Track My Order."

5. What should I do if I receive a defective or incorrect item?

We strive to ensure the quality of our products. If you receive a defective or incorrect item, please contact us at contact@gazellesneakers.com as soon as possible, and we will resolve the issue.

6. What is your return policy?

We offer a satisfaction guarantee. If you are not completely satisfied with your purchase, contact us within 14 days of receiving your order, and we will arrange for a return or exchange.

7. What payment methods do you accept?

We accept a variety of payment methods, including credit cards, PayPal, and other secure payment methods.

8. How can I contact you?

For any questions or inquiries, feel free to reach out to us by email at contact@gazellesneakers.com. We are here to assist and address your concerns.

9. How can I sign up for your newsletter?

To receive the latest updates and exclusive offers, sign up for our newsletter by entering your email address in the designated field on our website.

10. Do you have a loyalty program?

We are excited to reward our loyal customers. Sign up for our newsletter to stay informed about special offers and upcoming loyalty programs!